Refund Policy

At Zipiya Premium, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Refund Policy carefully to understand your rights and responsibilities when requesting a return or refund.

1. General Refund Conditions

  • Time Frame: You may request a refund within 30 days from the date you receive your order.

  • Eligibility: To qualify for a refund, returned items must be:

    • Unused

    • Unopened

    • In their original packaging

Items that do not meet these conditions will not be accepted for refund.

2. Non-Refundable Items

Please note that the following items are not eligible for refund:

  • Sale or clearance items

  • Gift cards

  • Products that have been opened or used

3. Return Process

To initiate a return:

  1. Contact Us: Email us at info@zipiya.com or reach out via the contact form on our website.

  2. Approval: Once your return is approved, we will provide return instructions.

  3. Shipping: You are responsible for the cost of return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned goods.

  • No Restocking Fee: We do not charge any restocking or administrative fees.

4. Refund Options

  • Refund Method: Refunds are issued as store credit only. We do not issue refunds to the original payment method.

  • Processing Time: Once we receive your returned item, store credit will be issued within 1–2 business days.

  • Notification: You’ll receive a confirmation email once the credit has been applied to your account.

5. Damaged or Defective Products

If your order arrives damaged or contains a defective item, please contact us immediately at info@zipiya.com.

  • Reporting Time Frame: Must be reported within 7 days of receiving the order.

  • Resolution: If the fault is ours (e.g., incorrect or damaged item), we will resolve the issue promptly.

  • Exclusions: Damage resulting from customer misuse or external factors is not eligible for a refund.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following our return process.

  2. Place a new order for the desired product.

7. International Returns

  • Eligibility: Customers may request returns within 30 days of receiving their order, subject to the same return conditions.

  • Shipping Responsibility: Return shipping costs are the responsibility of the customer.

8. Fees

We believe in transparent and fair policies:

  • No Restocking Fees

  • No Administrative Charges

Need Help?

If you have questions about this policy or need assistance with a return, reach out to us anytime:

? Email: info@zipiya.com
? Website: https://zipiya.com