Refund Policy

Refund Policy for Slyk Fit Activewear

At Slyk Fit Activewear, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist you with our refund policy, subject to the following terms:

1. General Refund Conditions

  • Time Frame: You may request a refund within 30 days from the date of receiving your order.
  • Eligibility: To be eligible for a refund, the product must be:
    • Unused
    • Unopened
    • In its original packaging
    If these conditions are not met, we will not be able to process the return or refund.

2. Non-Refundable Items

The following items are non-refundable:

  • Sale items
  • Gift cards
  • Opened or used products

3. Return Process

  • How to Initiate a Return: To start a return, please contact our customer support team via email at info@zipiya.com. You can also send a message through our contact form on the website. Once we approve your return, you will need to send the product back to us.
  • Return Shipping: You will be responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee we will receive your returned item.
  • Restocking Fee: There are no restocking or additional fees for returns.

4. Refund Options

  • Refund Method: We do not issue refunds to your original payment method. Instead, we will provide you with store credit for the value of the returned item(s).
  • Processing Time: Refunds (in the form of store credit) will typically be processed within 1-2 business days after we receive the returned item. You will receive an email confirming when the store credit has been issued to your account.

5. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at info@zipiya.com.
  • Time Frame: Damaged or defective items must be reported within 7 days of receipt.
  • Resolution: If the damage is due to an issue on our end (e.g., incorrect item shipped, damaged during handling, etc.), we will provide a solution. If the damage is due to customer handling or other external causes, no refund will be issued.

6. Exchanges

We do not offer exchanges. If you would like to exchange an item, you will need to return the original item and place a new order.

7. International Returns

  • Eligibility: International customers are eligible for returns within 30 days of receiving their order, under the same conditions as outlined above.
  • Return Shipping: International customers are responsible for the cost of return shipping.
  • Notification: Please contact us prior to returning an item, so we can assist you with the process.

8. Restocking or Administrative Fees

  • We do not charge any restocking, handling, or administrative fees for returns.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

This Refund Policy is effective as of [27/01/2025] and may be updated periodically. Please check this page for any changes.